🔒 Privacy Policy

ShooLuv ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile dating application ("App"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the App.

1. Information We Collect

1.1 Personal Information You Provide

When you create an account and use ShooLuv, we collect the following personal information:

• Account Information: Name, email address, phone number, date of birth, gender
• Profile Information: Profile photos, bio/description, interests, preferences, sexual orientation
• Educational Information: University/college name, course/stream, year of study
• Identity Verification: Government-issued ID or student ID (for verification purposes only)
• Payment Information: Payment card details, billing address (processed securely through third-party payment processors)

1.2 Information Collected Automatically

When you use our App, we automatically collect certain information:

• Device Information: Device model, operating system version, unique device identifiers, mobile network information
• Usage Data: App interactions, features used, time spent on app, swipe patterns, match data
• Location Data: Approximate location based on IP address or GPS (with your permission) for matching purposes
• Log Data: IP address, browser type, access times, pages viewed, crash reports
• Camera and Photo Library: Access to camera and photo library (with your permission) for profile photos

1.3 User-Generated Content

• Chat messages and conversations with other users
• Photos and media shared within the app
• Voice messages (if applicable)
• Profile updates and modifications
• Reports and feedback submitted through the app

1.4 Information from Third Parties

• Social Media: If you link your social media accounts, we may receive profile information
• Authentication Services: Information from Google Sign-In or other authentication providers
• Payment Processors: Transaction confirmation and payment status

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Provide and Maintain Our Service

• Create and manage your account
• Match you with compatible users based on preferences and location
• Enable communication between matched users
• Process payments and manage subscriptions
• Provide customer support and respond to inquiries

2.2 Improve and Personalize Your Experience

• Analyze usage patterns to improve app features
• Personalize content and recommendations
• Conduct research and development
• Test new features and functionality

2.3 Communication

• Send notifications about matches, messages, and app activity
• Send promotional emails and marketing communications (with your consent)
• Send important updates about our services and policies
• Respond to your comments and questions

2.4 Safety and Security

• Verify user identity and prevent fraud
• Detect and prevent abuse, harassment, and violations of our Terms of Service
• Protect against security threats and technical issues
• Enforce our policies and comply with legal obligations
• Investigate and address child safety concerns

2.5 Legal Compliance

• Comply with applicable laws and regulations
• Respond to legal requests and prevent harm
• Protect our rights and property

3. How We Share Your Information

We may share your information in the following circumstances:

3.1 With Other Users

• Your profile information (photos, bio, interests) is visible to other users
• Messages and content you share are visible to matched users
• Your approximate location and distance may be shown to other users
• You control what information appears on your profile

3.2 Service Providers and Business Partners

We share information with third-party service providers who perform services on our behalf:

• Firebase (Google Cloud): Database, authentication, cloud storage, analytics, and push notifications
• Cloud Storage Providers: Secure storage of photos and media (Cloudflare R2)
• Payment Processors: Processing of payments and subscriptions (Google Play In-App Billing)
• Analytics Providers: App performance monitoring and usage analytics (Firebase Analytics, Crashlytics)
• Communication Services: Email and notification delivery

3.3 Legal Requirements and Safety

We may disclose your information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect the rights, property, or safety of ShooLuv, our users, or the public
• Detect, prevent, or address fraud, security, or technical issues
• Respond to claims of child sexual abuse material (CSAM) or exploitation
• Cooperate with law enforcement investigations

3.4 Business Transfers

If ShooLuv is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Data Retention and Deletion

4.1 How Long We Keep Your Data

• Active Accounts: We retain your data while your account is active and for as long as necessary to provide our services
• Deleted Accounts: When you delete your account, we delete your personal data within 30 days
• Legal Requirements: Some data may be retained longer if required by law or for legitimate business purposes (e.g., fraud prevention, safety investigations)
• Backup Systems: Deleted data is removed from backup systems within 90 days
• Anonymized Data: We may retain anonymized or aggregated data indefinitely for analytics and research

4.2 How to Delete Your Account

You can delete your account at any time:

• Go to Settings → Account → Delete Account in the app
• Or contact us at shooluvbusiness07@gmail.com

Upon account deletion, your profile will be immediately removed from the app, and your data will be permanently deleted within 30 days.

5. Your Privacy Rights

You have the following rights regarding your personal data:

5.1 Access and Portability

• Access Your Data: Request a copy of the personal data we hold about you
• Data Portability: Receive your data in a structured, commonly used format
• How to Exercise: Settings → Data & Privacy → Download My Data

5.2 Correction and Update

• Correct Inaccurate Data: Update or correct your personal information
• How to Exercise: Profile → Edit Profile, or Settings → Account

5.3 Deletion

• Delete Your Account: Request deletion of your account and personal data
• How to Exercise: Settings → Account → Delete Account

5.4 Opt-Out and Consent Withdrawal

• Marketing Communications: Unsubscribe from promotional emails via the unsubscribe link or in Settings
• Push Notifications: Disable in app Settings or device settings
• Location Services: Disable in device settings (may limit app functionality)
• Withdraw Consent: You can withdraw consent for data processing at any time

5.5 Object to Processing

• Object to processing of your personal data for certain purposes
• Contact us at shooluvbusiness07@gmail.com to exercise this right

5.6 Lodge a Complaint

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with your local data protection authority.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

6.1 Technical Measures

• Encryption: Data encrypted in transit using HTTPS/TLS and at rest in secure cloud storage
• Secure Authentication: Firebase Authentication with secure password hashing
• Access Controls: Role-based access controls and authentication requirements
• Secure Infrastructure: Hosted on Google Cloud Platform with enterprise-grade security
• Regular Security Audits: Periodic security assessments and vulnerability testing

6.2 Organizational Measures

• Employee training on data protection and privacy
• Confidentiality agreements with employees and contractors
• Incident response procedures for data breaches
• Regular review and update of security policies

6.3 Your Responsibility

• Keep your account credentials secure and confidential
• Do not share your password with others
• Log out of your account when using shared devices
• Report any suspicious activity to us immediately

7. Age Requirement and Child Safety

If we discover that a user is under 18, we will:

• Immediately terminate their account
• Delete all their personal data from our systems
• Block their device from creating new accounts

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at shooluvbusiness07@gmail.com

8. Child Safety Standards and CSAE Prevention

ShooLuv is committed to maintaining the highest standards of child safety and protection. We comply with Google Play's Child Safety Standards Policy and international child protection laws.

8.1 Proactive Safety Measures

• Age Verification: Mandatory age verification during account creation
• Content Moderation: AI-powered and human moderation of all user-generated content
• Photo Verification: Face detection and verification to prevent fake profiles
• Behavior Monitoring: Detection of suspicious patterns and predatory behavior
• Educational Resources: Safety tips and resources for users

9. Location-Based Services

ShooLuv uses location data to enhance your experience and connect you with nearby users.

9.1 How We Use Location Data

• Show you matches from your university or nearby campuses
• Calculate and display distance to other users
• Verify university affiliation
• Improve matching algorithms based on proximity

9.2 Location Permissions

• Approximate Location: We use approximate location (city/region level) for matching
• Precise Location: Only collected with your explicit permission
• Background Location: We do NOT track your location in the background
• Disable Location: You can disable location services in your device settings, but this may limit app functionality

9.3 Location Data Retention

We retain your last known location for matching purposes. Location history is not stored beyond what is necessary for the service.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

10.1 Types of Technologies Used

• Session Cookies: Maintain your login session and app state
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use the app (Firebase Analytics)
• Security Cookies: Detect and prevent security threats

10.2 Managing Cookies

You can manage cookies and tracking preferences in your device settings. Note that disabling certain cookies may affect app functionality.

11. Third-Party Services and Links

Our App integrates with and may contain links to third-party services. We are not responsible for the privacy practices of these third parties.

11.1 Third-Party Services We Use

Firebase (Google Cloud Platform)

• Services: Authentication, database, cloud storage, analytics, crashlytics, push notifications
• Privacy Policy: https://firebase.google.com/support/privacy
• Data Location: Google Cloud data centers (may be located globally)

Cloudflare R2

• Services: Cloud storage for photos and media
• Privacy Policy: https://www.cloudflare.com/privacypolicy/

Google Play In-App Billing

• Services: Payment processing for subscriptions and in-app purchases
• Privacy Policy: https://policies.google.com/privacy

11.2 Your Responsibility

When you click on third-party links or use third-party services, you are subject to their privacy policies. We encourage you to review their privacy practices.

12. International Data Transfers

ShooLuv is based in India, but our service is available to users globally. Your information may be transferred to and stored on servers located in different countries.

12.1 Data Transfer Safeguards

• We use Google Cloud Platform and Firebase, which provide enterprise-grade security and compliance
• Data is encrypted in transit and at rest
• We comply with applicable data protection laws in the jurisdictions where we operate
• We implement appropriate safeguards for international data transfers

12.2 Data Localization

Where required by local law, we store data in specific geographic regions to comply with data localization requirements.

13. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

13.1 Your CCPA Rights

• Right to Know: Request information about the personal data we collect, use, and share
• Right to Delete: Request deletion of your personal data
• Right to Opt-Out: Opt-out of the sale of personal data (Note: We do NOT sell personal data)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

13.2 How to Exercise CCPA Rights

To exercise your CCPA rights, contact us at shooluvbusiness07@gmail.com or use the in-app privacy settings. We will respond to your request within 45 days.

14. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

14.1 Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: You have given explicit consent for specific processing activities
• Contract: Processing is necessary to provide our services to you
• Legal Obligation: Processing is required to comply with legal obligations
• Legitimate Interests: Processing is necessary for our legitimate business interests (e.g., fraud prevention, security)

14.2 Your GDPR Rights

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with a supervisory authority

14.3 Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at shooluvbusiness07@gmail.com

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

15.1 How We Notify You

When we make material changes to this Privacy Policy, we will notify you by:

• Updating the "Last Updated" date at the top of this policy
• Sending an in-app notification
• Sending an email notification to your registered email address
• Displaying a prominent notice in the app

15.2 Your Acceptance

Your continued use of ShooLuv after we post changes constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, you should stop using the app and delete your account.

15.3 Review Regularly

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

16. Contact Us

17. Additional Information

17.1 Do Not Track Signals

Our app does not respond to Do Not Track (DNT) signals. However, you can control tracking through your device settings and app permissions.

17.2 Automated Decision-Making

We use automated systems and algorithms to:

• Match you with compatible users
• Detect and prevent fraud and abuse
• Personalize your experience

You have the right to request human review of automated decisions that significantly affect you.

17.3 Data Accuracy

You are responsible for ensuring that the information you provide is accurate and up-to-date. You can update your information at any time through your profile settings.

17.4 Account Deactivation vs. Deletion

• Deactivation: Temporarily hides your profile but retains your data
• Deletion: Permanently removes your account and data within 30 days

18. Consent and Acknowledgment

By creating an account and using ShooLuv, you acknowledge that:

• You have read and understood this Privacy Policy
• You consent to the collection, use, and sharing of your information as described
• You are 18 years of age or older
• You agree to our Terms of Service
• You understand your privacy rights and how to exercise them